Passwords must never be shared or revealed to anyone else besides the authorised
user. The authorised user will bear all responsibility for any actions taken by the other
• For security reasons, please note that PhillipCapital will not make unsolicited requests
for your information through email or on the phone unless it is initiated by you; under
no circumstances would PhillipCapital ask you to reveal your password.
• Users are advised not to store the password in paper or in any electronic means
in case of exposure. Writing the password on a post-it and sticking it to the
computer screen is strictly prohibited.
• Do not use the same password for Phillip Securities accounts as for other non
Phillip Securities access (e.g., personal ISP account, option trading, benefits,
• If someone demands a password, do not disclose it.
• Do not use the “Remember Password” feature of applications (e.g., Outlook
Express, Netscape Messenger).
• Ensure that no one can see your Password when you log in to our system.
• Memorise your Password and do not record it anywhere
• Change your Password regularly
• If an account or password is suspected to have been compromised, change
your password and inform the incident to POEMS customer service officer at
It is strongly recommended that passwords should have the following properties:
• All passwords must have at least seven (7) characters.
• All user-chosen passwords for computers and networks must be difficult to
• All user-chosen passwords are best recommended to be alphanumeric.
• Passwords should not be of the following types:
1. dictionary words
2. derivatives of userids and names
3. common character sequences such as “123456”
4. easy obtainable information of the user such as spouse’s name, license
plate, passport number, social security number, and birthdays etc
Always remember to logout of your online trading session when you have completed
your online trading transactions or when you need to walk away from your computer
even for just a while. Do not leave your computer unattended while online trading
transactions are being processed.
It is important that you do not give your account no or password and other
confidential information in your enquiries and/or comment, as email information is
not encrypted during transmission.
If you encounter any suspicious email, passing off as an email from POEMS or
Phillip, please notify us immediately at (65) 65311555.
Recently, there are many cases of fraud connected with the scam known as ‘phishing’.
The scam makes use of unsolicited emails and/or fraudulent websites to trick people
into disclosing confidential personal details such as user-names and passwords.
Techniques used include, but are not limited to,
– Using false email address, logos and graphics to mislead people into accepting the
validity of emails and websites;
– Faking domain names to appear as if they represent the actual companies.
– Duping people into providing personal details through one or more methods such as
hyperlinks to fake websites or embedded forms in emails.
You can take the following precautions:
• Ensure that you install an effective personal firewall as well as anti-virus, antispyware
and anti-Trojan horse software. These should be updated regularly.
• Do not download any software from a website that is of doubtful origin.
• Do not open any email or attachment that is from a source unknown to you.
When in doubt, delete such email without opening it.
We strongly advise that you clear your browser’s disk cache after each online trading
Cache files on a computer can retain images of data sent or received over the Internet,
making them a potential target for a system intruder.
You are advised to go directly to the domain name of PhillipCapital www.phillip.com.sg or
www.poems.com.sg when logging onto our website; you should not accept links or
redirections from other websites or media for the purpose of logging onto our website.
To find out how to clear your cache, please click on Technical Support on the
POEMS homepage. Go to Basic Trouble Shooting > How to clear your Temporary